Agate bead strands (Tree)

Frequently asked questions and delivery information

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How do we grade stones?

There is no overall universal grading system for the majority of our products. As such, the grades we use are internal only. They simply refer to higher and lower qualities, but they may be entirely different grades to other websites. C grade pieces are of lower quality than B grade, which is lower than A grade.

 

How does our ordering and delivery process work?

You place an order via the website. When it’s been picked and packed, your order will be marked as completed and dropped off at our local post office. We have an account with the post office called a “Drop and Go” account, which allows the post office staff to process our parcels when they have free time, rather than me queuing up and delaying everyone else.

I get tracking information etc online when this has been completed. I typically do not send tracking information to customers unless they request it – but if you’ve requested tracked postage, it has been sent tracked! If you have any worries or concerns about your parcel being delayed please feel free to get in touch and I’ll send the tracking info over! We also get delivery confirmations for parcels over 25MM thick by default.

 

How do international orders work?

After Brexit, with the UK leaving the European Union, certain things have changed with regards to international orders. European Union customers will now likely be liable to pay the same amount of import VAT as any other international customers. You will be responsible for any customs and import fees.

 

I’d like to return my order for a refund.

No problem at all – just get in touch and we’ll arrange it. You can read our full returns policy here.

 

What payment methods do you accept?

I can accept Paypal, Stripe, cheque, and direct bank transfers. Paypal and Stripe will both allow you to pay with credit and debit cards.

 

You can get in touch via our contact page with any questions. 🙂

For a quick response try our email address, [email protected] – we try to respond within 24 hours.

You may be interested in just how many of these beads fit on each strand we sell!

The table below should give you some idea. Every number and every strand is approximate, though. You might get a 39CM strand, or have one or two larger or smaller beads.

2MM Round Beads	Approximately 200 beads per 40CM strand.	3MM Round Beads	Approximately 135 beads per 40CM strand.
4MM Round Beads	Approximately 100 beads per 40CM strand.	5MM Round Beads	Approximately 80 beads per 40CM strand.
6MM Round Beads	Approximately 66 beads per 40CM strand.	7MM Round Beads	Approximately 55 beads per 40CM strand.
8MM Round Beads	Approximately 48 beads per 40CM strand.	9MM Round Beads	Approximately 45 beads per 40CM strand.
10MM Round Beads	Approximately 40 beads per 40CM strand.	11MM Round Beads	Approximately 37 beads per 40CM strand.
12MM Round Beads	Approximately 34 beads per 40CM strand.	13MM Round Beads	Approximately 30 beads per 40CM strand.
14MM Round Beads	Approximately 28 beads per 40CM strand.	15MM Round Beads	Approximately 26 beads per 40CM strand.
16MM Round Beads	Approximately 25 beads per 40CM strand.	18MM Round Beads	Approximately 22 beads per 40CM strand.
20MM Round Beads	Approximately 20 beads per 40CM strand.
Tumbled Chip Beads	Approximately 300 beads, per 36” / 90CM strand.

 

 
The pictures you see here are representative of the products and are usually not the exact item you will receive. Where various grades are available we do try to photograph each grade – but some photographs are still on their way!  
 

Links:

For more information and a full list of all of our beads, please see our main ‘Beads’ page.