Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The exception to this is if the items are damaged on arrival. If you receive a damaged item, please contact us at [email protected] with at least one photo showing clear damage to the item.
Several types of goods are exempt from being returned. Customised orders including wire wrapped pieces, custom lapidary work, and carvings cannot be returned.
To complete your return, we require a receipt or proof of purchase – or an order number at minimum.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Please contact us at [email protected]
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Sale items will be refunded at the sale price – an item selling for £5 in a sale which normally retails at £10 will be refunded at £5.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Albion Fire and Ice Returns, 80 Braunstone Lane, Leicester, LE3 2RU, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
To return your product, you should mail your product to: Albion Fire and Ice Returns, 80 Braunstone Lane, Leicester, LEC, LE3 2RU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable – the exception to this is if the item is damaged. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.